Our Policies

The terms of this include:

1.1 The product must be returned in new, saleable condition and must not be used or abused;
1.2 The customer must pay the cost of the postage back to us;
1.3 The customer accepts that the original cost of postage has been spend and is non-refundable as it is not recoverable;
1.4 Returns cannot be accepted for consumables due to their inherent perishable nature. This applies to grain, hops, yeast and other ingredients that cannot be resold upon being returned.

If any of the above are not satisfied, Artisan tools supplies reserves the right to not accept the return and return the items back to the customer or negotiate a partial refund.

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Faulty Product or Product not as Described.

In the event you have received an order from Artisan tools supplies and it is not how it should be due to damage, poor quality, poor craftsmanship or otherwise, please contact Artisan tools supplies through the official channels (email or phone) to make us aware as soon as possible.

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Claims for the above will be handled in the following manners:

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Claims within The First 7 Days

If a fault in the product has been identified within 7 days of receiving the goods and Artisan tools supplies made aware, the customer will be given the option to return to Artisan tools supplies and for a full refund on the product(s) excluding freight.

 

Sending Replacement Parts

If the issue can be resolved by sending out replacement parts for the customer to resolve remotely, Artisan tools supplies would normally prefer this and offer this as an option.

 

Keep as-is at a Discount

If the customer is happy to keep the product as is the Artisan tools supplies will offer the customer a discount to keep the goods. This amount calculated is normally calculated with reference to the costs and losses associated in returning the item and what will adequately resolve the situation to the customer's satisfaction.

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Returns After 7 Days

If the fault in the product has been identified after 7 days, the product will need to be returned to 41 Pint s of Beer or Distributior for assessment. Artisan tools supplies will assess the product in two business days (72 hours) and will in their discretion make a decision to either repair, refund or replace the product.

 

 

Refunds / Replacements

Refunds or replacements will only be issued once goods have been returned and received by our warehouse and assessed to be non-repairable. We cannot refund goods/or send replacement goods until the product being refunded/replaced has been received by our warehouse in good order.

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Please note, if you persist and use a perishable or item after the defect becomes apparent, you waive your rights under these terms and conditions and accept the items as they are. We cannot return for either refund or replacement such items, including but not limited to hardware and consumables, such as grain (e.g not milled or measured correctly).

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Pickups / Postage 

 

If the item was picked up from Artisan tools supplies then to get a return the goods need to be dropped back off to Artisan tools supplies.

 

Warranty and service needs to be delivered in the same manner as the order it was purchased on. I.e. if you have an item that was collected from us via customer pickup, you need to bring the item back as we cannot offer postage to facilitate the return. If you originally had it posted to you, we can make arrangements for it to be posted/couriered back.

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In the event we will need to get it posted back, we will take care of the delivery costs and bookings, but will require the customer to adequately package the item and for small items drop them in a post box or at the Australia Post office.

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Please package all items to be returned as best as possible. If there is damage to items due to poor packaging, this will not be born by Artisan tools supplies.